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1. Acceptance of your personalisation iD order

By confirming your purchase at the end of the checkout process, you agree to accept and pay for the item(s) requested IN FULL, no refund will be given, however a store credit will be issued for future item(s), should the current transaction not be followed through totally by the submitter (you) at the time of submission of an online order to Shu-Name-It! through shunameit.com.au website.

Every submitted order placed through shunameit.com.au that is accepted will result in a separate binding order agreement between you and Shu-Name-It! for each order at the time of submission. Failure by the submitter (you) to follow through with then supplying Shu-Name-It! with their items to be embroidered is at the sole discretion of the purchaser. Shu-Name-It! cannot be held accountable for failure to deliver a product should the purchaser (you) not supply items for the order to be successfully completed.

If an order placed through our site is rejected, we will endeavour to notify you in a reasonable time frame after your order was submitted. We may also ask you to confirm or provide additional details to then enable us to process any orders made through the site.

Should Shu-Name-It! be required to supply items to be embroidered in your order i.e. Merchandise / clothing items, etc. from our preferred suppliers, please allow for delivery (at least 10 working days) from the receipt of your order and FULL payment. Delivery is subject to stock availability and this possibly may extend up to 30 days depending on the items selected from the supply catalogues on the site. We will endeavour to advise you notice A.S.A.P of any extension should it arise. Any Estimates for merchandise / clothing etc. work are to be recognized as just that and are subject to change and are not binding. Should any variations occur from the original estimate we will endeavour to advise you A.S.A.P prior to any work being done.

ALL orders MUST be paid for IN FULL prior to your order being validated and commenced, this being
(inclusive of any set up fees, artwork fees, and any related delivery / postage charges). Our aim is to get your personalisation order request carried out promptly within 72 hours of receiving your shoes and payment and then posted back to you via Express or Parcel Post as we know you will be very excited to wear your shoes.

2. Personalisation

Please ensure that names and numbers are entered correctly when placing your order.

The number of characters for your personalisation may be limited depending on the style and available space of the individual shoe or other item.

Due to the complex embroidery machine set up, sporting gloves, gear and bags for personalisation may take between 3 to 5 working days.

3. Prices

All prices are in Australian dollars and include GST.

Please email Roo regarding Club or Team discount.

Prices are subject to change without prior notice.

4. Gift Certificates

Gift Certificates are valid for 6 months from date of issue.

Gift Certificates are not redeemable for cash and are non-transferrable.

5. Stitching Guarantee

Due to the varying nature of environments encountered by sporting footwear, our guarantee extends only to cover against resulting damage to the original integrity of the item under the terms of the original manufacturer. i.e. Should the item fall apart as a direct result of the personalisation embroidery.

In some instances when adding the personalisation, some minor deformation in the item may occur due to the nature of adding the embroidery iD. This deformation is unavoidable when sewing into soft foam infill, is only cosmetic and will not effect the shoe performance as intended by the original manufacturer.

No warranty on the stitching can be claimed if it is damaged due to cleaning agents, abuse or mistreatment in any way, resulting in the stitching being discoloured or physically damaged. In order to avoid damaging your iD, we recommend that when cleaning, use mild soapy water and gently towel dry.

6. Delivery

Delivery charges are payable in addition to the original purchase price for the embroidery items selected. A number of different delivery methods may be used depending on your location. Within Australia, most deliveries will use Australia Post, however, some may use a courier.

If by courier, items will not be delivered to an unattended address. The courier system requires a signature at the delivery address supplied. If no one is available to sign, the items are then the sole responsibility of the owner to collect the items from the courier depot and or then pay any additional re-delivery charges that may be incurred. You also agree that you may incur additional charges for express or urgent deliveries, or bulk / large / heavy and or awkward items to be shipped (in excess of the standard shipping charges outlined on shunameit.com.au or in your work order estimate.) Shu-Name-It! cannot be held responsible for any delays or items lost in transit.

All items are dispatched via your selected delivery service Monday to Friday. Turnaround times may be extended during peak times of the year.

7. Cancellations

Shu-Name-It! regrets that once an order for personalisation iD has been validated, it cannot be changed or cancelled.

In the rare event that your personalisation iD request cannot be carried out due to shoe restrictions or embroidery machine limitations, Shu-Name-It! will contact you to offer an alternative option or we will provide you with a store credit that can be used for your next iD item.

8. Comments

We welcome any feedback or comments about our website or personalisation iD services.

Please contact us at roo@shunameit.com.au or call the Shu-Name-It! Team on (07) 3886 2351 or 0438 469 175 Monday – Friday from 8:30 am to 4:30 pm.

9. Use of Materials

All materials/content you see and hear on this website, including page headers, images, illustrations, designs, icons, photographs, audio clips, video clips, and written and other materials that are part of this website (collectively, the “Materials”) and the website itself are provided by shunameit.com.au solely only for personal, non-commercial use by the users of this website.

Your use of our website constitutes your unconditional agreement to follow these rules and be bound by these Terms and or Conditions. If you do not agree with any of these, discontinue to use the website.

If you need any clarification of the Terms and or Conditions, please contact us by email at roo@shunameit.com.au.

By accessing, browsing or using this website you acknowledge and agree to be bound by all of these Conditions. We reserve the right to amend or update the website content, any Terms and or Conditions at any time without providing prior notice to you.

10. Use of this Site

By accepting all of the Terms and or Conditions through your use of our website, you certify that you are 18 years of age or older. If you are under the age of 18 but at least 13 years of age you may use our website only under the supervision of a parent or legal guardian who agrees to be bound by these Conditions. Shu-Name-It! does not intentionally collect personal information about children under the age of 13.

Children under the age of 13 may not use our website and parents or legal guardians may not agree to any Terms and or Conditions on their behalf. If you are a parent or legal guardian agreeing to these Terms and or Conditions for the benefit of a child between the ages of 13 and 18, be advised that you are fully responsible for his or her use of our website, including all financial charges and legal liability that he or she may incur. If you do not agree to (or cannot comply with) any of these Terms and or Conditions, do not use this site.

All billing and registration information provided must be truthful and accurate. Providing any untruthful or inaccurate information may constitute a breach of these Terms and or Conditions.

11. Site Security

Users are prohibited from violating or attempting to violate the security of this website, including, without limitation:

  • accessing data not intended for such user or logging onto a server or an account which the user is not authorized to access;

  • attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;

  • attempting to interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to this website, overloading, “flooding”, “spamming”, “mailbombing”, or “crashing”;

  • sending unsolicited email, including promotions and/or advertising of products or services; and

  • forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting.

Violations of system or network security may result in civil or criminal liability. We will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this website or any activity being conducted on this website. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this website other than means available on this website and other than generally available third party web browsers (e.g. Netscape Navigator, Microsoft Explorer, Mozilla Firefox).

12. Colours

We have done our best to display as accurately as possible the colours of the products shown on this website. However, because the colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will be accurate.

13. Warranties and Disclaimers

Shu-Name-It! intends for the information and data contained on this website to be accurate and reliable, however, the information and data are provided on an “AS IS,” “AS AVAILABLE” basis, without representations or warranties of any kind.

14. Virus Warning

All care is taken to ensure that the website and shunameit.com.au data transmissions are free from viruses. However, it is your responsibility to scan any such data for viruses.

15. Limitation of Liability

Under no circumstances, shall shunameit.com.au or any of its employees, directors, officers, agents, vendors, or suppliers be liable for any direct or indirect losses or damages arising out of or in connection with the use of or inability to use this website.

This is a comprehensive limitation of liability that applies to all losses an damages of any kind (whether general, special, consequential, incidental, exemplary or otherwise, including, without limitation, loss of data, income or profits), whether in contract, negligence or other tortuous action.

If you are dissatisfied with this website or any content on this website, or with these Terms and or Conditions, your sole and exclusive remedy is to discontinue using this website. You acknowledge, by your use of this website, that your use of the site is at your sole risk.

16. Foreign Countries

Shu-Name-It! will NOT transfer your personal information to foreign countries without your express or implied consent.

17. Miscellaneous

By accessing and using this website, you agree that your access to and use of this website is subject to these terms and conditions, as well as all applicable laws, as governed and interpreted pursuant to the laws of Queensland, Australia.